Privacy & Cookies Policy
Effective Date: May 17, 2026
Last Updated: May 17, 2026
WRMONLINE ("we", "our", "us") is a trading name of WRM Electrical Wholesale Ltd, registered in Northern Ireland at 331-333 Newtownards Road, Belfast, BT4 1AG. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.wrmonline.co.uk ("Site"), purchase from us, or otherwise interact with our services.
1. Information We Collect
We may collect and process the following types of information:
- Personal details: name, email address, phone number, billing/shipping address.
- Account information: login credentials, order history, saved preferences.
- Payment information: card details are processed securely via our payment partners (Stripe, PayPal) – we never store full card numbers.
- Technical information: IP address, browser type, operating system, referral source, device identifiers.
- Usage information: how you interact with our website, products viewed, pages visited.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders.
- Provide customer service and support.
- Send important updates about your order or account.
- Improve our website, services, and user experience.
- Send marketing communications (only if you have opted in).
- Comply with legal obligations.
3. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers: payment processors, couriers, IT service providers.
- Regulators or authorities: where required by law.
- Business partners: if needed for promotions or services you have chosen.
4. Cookies
Cookies are small files placed on your device when you visit our website. They help us improve your browsing experience and understand how our site is used.
Types of Cookies We Use:
- Essential cookies: required for site functionality (e.g., shopping cart, checkout).
- Analytics cookies: help us understand site usage (Google Analytics).
- Marketing cookies: may be used to deliver relevant ads (e.g., Facebook Pixel).
Managing Cookies
You can manage or disable cookies in your browser settings. Note that some features of our website may not function properly if cookies are disabled.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal or contractual requirements).
- Object to processing for direct marketing.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at: sales@wrmonline.co.uk
6. Data Security
We take appropriate technical and organisational measures to safeguard your data against loss, theft, and unauthorised access.
7. Data Retention
We retain personal data only as long as necessary for business, legal, or regulatory purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Contact Us
For questions about this policy or your personal data rights, please contact:
WRM Electrical Wholesale Ltd
331-333 Newtownards Road
Belfast, BT4 1AG
Email: sales@wrmonline.co.uk
Phone: 02890 961384